HassleFree
Privacy Policy
Privacy Policy
Table of Contents
Last updated: [March 19, 2026]
Welcome to HassleFree, a San Diego–based home‑management service that simplifies how you care for your home, including properties in La Jolla and across coastal San Diego. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website at behasslefree.com, sign up for our membership services, or interact with our support team.
If you have any questions after reading this policy, you can contact us at the information provided at the bottom of this page.
1. What personal information we collect
We may collect the following types of information from you:
Contact information: Name, email address, phone number, and mailing address when you fill out our online application form, Customer Portal, or contact our support team.
Account and payment details: Login credentials, billing information (such as credit card or bank details processed through a secure third‑party payment provider), and membership plan data when you sign up for or renew your HassleFree home‑management membership.
Home and service information: Property address, photos, notes about your home’s condition, maintenance history, service preferences, and communication logs related to cleaning, repairs, inspections, and other requested services.
Technical and usage data: IP address, browser type, device information, pages visited, clicks, and session duration when you use our website or portal, typically collected via cookies and analytics tools.
We may also receive information about you from third parties in limited cases, such as from service providers that help us deliver repairs, cleaning, or maintenance, or from partners you may have engaged with through our platform.
2. How we use your information
We use your personal information for the following purposes:
To provide and manage your HassleFree membership, including scheduling inspections, coordinating cleaning, repairs, and other home services, and maintaining accurate records of your home’s maintenance history.
To communicate with you about your account, service updates, billing, and support inquiries (for example, confirming your services, sharing inspection reports, or alerting you to upcoming maintenance).
To process payments and manage billing, including invoicing, renewals, and handling questions about your membership plan.
To improve our website and services, such as analyzing traffic patterns, measuring engagement, and optimizing the user experience of our online application form and Customer Portal.
To comply with legal and regulatory obligations, including responding to lawful requests from authorities or enforcing our Terms of Service.
We do not use your personal data for any purpose that is incompatible with these uses, unless we provide you with additional notice and, where required, obtain your consent.
3. Legal basis for processing (for California residents)
If you are a California resident, we generally process your personal information under the following legal bases:
Performance of our services: To provide you with the HassleFree home‑management membership and related coordination (repairs, cleaning, inspections, etc.).
Legitimate business interests: To communicate with you, improve and maintain our platform, and prevent fraud or security threats.
Legal compliance and vital interests: To meet applicable laws, regulations, or contractual obligations and to protect your or others’ safety where necessary.
We do not “sell” your personal information in the traditional sense, but if our practices ever involve sharing data for targeted advertising or other commercial purposes, we will clearly describe those activities in this policy and provide you with an easy way to opt out.
4. Information sharing and third parties
We may share your personal information with the following categories of recipients:
Service providers: Vetted and insured contractors, technicians, cleaners, and other professionals who perform home‑related services on your behalf, as well as IT, hosting, payment processing, and customer‑support vendors who help us operate our platform.
Business partners (if applicable): Any partners or affiliates you choose to work with through our platform, only as necessary to deliver the service you requested.
Legal and regulatory authorities: When required by law, to comply with legal process, protect public safety, or respond to government requests.
We do not share your data with third parties for their own marketing unless you have explicitly consented to such sharing, and we will honor any “Do Not Sell or Share My Personal Information” choices you make through our website tools or privacy rights request process.
5. Cookies and tracking technologies
Our website and Customer Portal may use cookies and similar tracking technologies to:
Remember your preferences and login status.
Analyze how users navigate the site and which features are most used.
Support security and fraud‑detection measures.
You can manage cookies through your browser settings; however, disabling certain cookies may limit your ability to use parts of our website or portal smoothly.
6. Data security and retention
We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. Access to your personal data is limited to authorized staff and service providers who need it to perform their duties, and we require them to maintain appropriate security controls.
We retain your personal information only for as long as:
Necessary to provide your membership services and maintain accurate service records.
Required by applicable law or legitimate business needs (for example, tax or insurance requirements).
When we no longer need your data, we anonymize or securely delete it in accordance with our internal policies.
7. Your privacy rights under California law
If you are a California resident, you may have certain rights regarding your personal information, including the right to:
Know what personal information we have collected, used, shared, or sold about you.
Request access and correction of your data.
Request deletion of your information, subject to legal and safety exceptions.
Opt out of the sale or sharing of your personal information, where applicable.
To exercise any of these rights, please contact us at the details below. We may ask you to verify your identity before responding to your request, and we will respond within the timeframe required by law.
8. Children’s privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children without appropriate consent. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly take steps to delete it.
9. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you by posting the updated policy on our website with a revised “Last updated” date and, where appropriate, by email or in-app notice.
10. How to contact us
If you have any questions about this Privacy Policy, your data, or how to exercise your privacy rights, you can reach us at:
HassleFree
La Jolla, San Diego, CA
Email: info@behasslefree.com
You can also submit a privacy request by emailing us with the subject line: “Privacy Rights Request” and include your name, email address, and a clear description of the action you would like us to take.